IT Solutions Analyst
Welcome to ConocoPhillips, where innovation and excellence create a platform for opportunity and growth. Come realize your full potential here.
Who We Are
We are one of the world’s largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, we explore for, develop, and produce crude oil and natural gas globally. We are challenged with an important job to safely find and deliver energy to the world. Our employees are critical to our success, and with them we power civilization.
We’re grounded by our SPIRIT Values – safety, people, integrity, responsibility, innovation, and teamwork. These values position us to deliver strong performance in a dynamic business – but not at all costs. We believe it’s not just what we do – it’s how we do it – that sets us apart.
Fostering an Inclusive Work Environment
To deliver superior performance, we create an environment that respects the contributions and differences of every individual. Wherever possible, we use these differences to drive competitive business advantage, personal growth and, ultimately, create business success.
Job Summary
Alaska OverviewConocoPhillips Alaska, Inc. is Alaska’s largest crude oil producer and largest owner of exploration leases, with approximately 1 million net undeveloped acres at year-end 2023. The company produced an average of 195 thousand barrels of oil equivalent per day (MBOED) in 2023. ConocoPhillips Alaska holds major ownership interests in two of North America’s largest legacy equivalent per day conventional oil fields, both located on Alaska’s North Slope: Kuparuk, which the company operates, and Prudhoe Bay. Additionally, ConocoPhillips Alaska owns and operates several fields on the Western North Slope. The company also has an ownership interest in the Trans-Alaska Pipeline System and owns and operates the Polar Tankers fleet.
Position Overview
This position reports to the I.T Supervisor for Support Services in Anchorage, Alaska and is part of the Alaska Digital Technology Organization.
The IT Solutions Analyst for Support Services and Aviation supports and contributes to the organization's success. This role requires expertise in application lifecycle management, and technical troubleshooting. Strong written and oral communication skills are essential for articulating solution benefits and risks to customers. This role also involves some budgetary work related to licensing and software management.
We are seeking a motivated, ambitious individual who enjoys working directly with clients and/or management to identify business requirements, provide solution alternatives and utilize their technical knowledge to support, design, build and deliver solutions
Key success factors include but are not limited to the following:
- Ability to dig deep into solving technical application or data issues where they may be little to no existing team expertise
- Troubleshoot, debug, and resolve client reported issues including identifying defect root causes
- The ability to clearly articulate technical challenges, offer alternative solutions, seek global support team input and expertise and work through risk assessments with the security team before adopting new software into the portfolio.
- Ability to successfully integrate into a team environment as a solid teammate
- Self-motivated and seeks new, innovative opportunities and ideas
- Adapting quickly to re-prioritized work queues
- Utilizing technical expertise to identify end-to-end solutions to meet the business’ needs
Your responsibilities may include:
- Provide day-to-day application support for incidents; prioritize incidents; participate on a support rotation providing support for critical production issues
- Partner with Server, Cloud, Production Control, Database, Web Services, Packaging, Storage, Disaster Recovery, ServiceDesk, Mobility, GIPA (Global Information Protection & Assurance), and other IT teams as part of ongoing operations
- Adhere to all company established programming, documentation, change management, project procedures and all corporate policies
- Collaborate closely with business customers/subject matter experts, local and corporate IT, and development resources to design, develop and support applications
- Identify, recommend, and implement IT solutions to meet business requirements, improve business process performance, lower total cost of ownership with consideration of Global I.T technology strategy and standards
- Provide technical consulting and guidance to development teams for design and development
- Work with developers to design, develop, and test code and applications
- Research, learn and recommend innovative technologies as they become available such as AI, ML, Robotics Automation Processing (RPA), PaaS Cloud application development, etc.
- Be familiar with and follow Scaled Agile Framework (SAFe) methodology and Kanban boards for work execution and PI (program increment) planning.
Qualifications
Basic/Required:
- Must be legally authorized to work in the United States on a full-time basis for anyone other than current employer.
- Bachelor’s degree or higher in Computer Science, Engineering, Management Information Systems, or related field or foreign equivalent
- 3 or more years experience in an application support or application development role
- Intermediate knowledge with SQL query writing and scripting
- Intermediate knowledge of relational database (Oracle, SQL Server, or Snowflake)
Preferred:
- 5 or more years experience in the Oil & Gas Industry, preferably supporting Operations and Engineering applications including Corrosion and Asset and Operational Integrity
- 3 or more years hands-on application development and scripting experience (Java, Python, PL/SQL, Perl, C#, etc.)
- 1 or more years experience with application development in low-code software platforms such as Mendix
- 1 or more years experience with Scaled Agile Framework /SAFe/SCRUM Principles
- Intermediate knowledge of IT and information systems implementation concepts, with an awareness of the full application management lifecycle
- Analytical and problem-solving skills – capable of researching unstructured business problems, identifying key people, defining critical business requirements and needs, defining solutions reflecting both information systems and human factor requirements
- Strong written and verbal communication skills including documentation
- Listens actively and invites new ideas for shared understanding, then influences and acts to drive positive performance and achieve results
- Builds effective solutions based on available information and makes timely decisions